Forecasts Indicate Even More Smartphone and Tablet Growth by 2014

Posted by: Matthew Bick // February 29th, 2012

If you already thought that smartphones and tablets had overrun society, then you might want to begin preparations now.  A recent study from eMarketer reports that smartphone and tablet market penetration will only increase.  In smartphones alone, the increase will be enormous.  eMarketer currently estimates that there are 106.7 million smartphone users in the United States, representing 44% of mobile phone users.  That figure is set to increase by 8.8% to 52.8% of mobile phone users by 2014, representing 133 million Americans who will have a smartphone.

Tablets are expected to grow even faster than their slightly smaller counterparts.  Tablets are currently used by 22.9% of all internet users, approximately 54.8 million Americans.  89.5 million internet users are expected to use tablets by 2014, an increase of 12.7% to 35.6% of all American internet users. 

This continued growth likely means even more growth in mobile and tablet-specific app development as well as mobile web site development.  As an increasing number of users access the internet from devices other than laptops, there will be a much greater demand for content and functionality specifically designed for those devices.

@MatthewBick


The Mobile Landscape of 2012

Posted by: Liz Mortek // January 17th, 2012

A recent article on Online Media Daily explains that in 2011, we saw an explosion in mobile marketing in the form of apps, commerce and analytics. And, with the announcement that 3.7 million Android devices were activated over Christmas weekend and 242 million apps were sold on Christmas Day alone, the possibilities for mobile marketing will be endless in the coming year.

The article suggests five trends to look out for in 2012, including an increase in time and money being devoted to engaging on mobile platforms, more mobile purchases, more meaningful apps, and better identified segments and targets. These trends suggest that it will get easier and easier to have meaningful interactions with the right audiences.

@EMortek


Are Text Message Campaigns a Missed Opportunity?

Posted by: Neil James // November 28th, 2011

We’ll say it. There’s nothing particularly glamorous about a text messaging campaign. There’s certainly no scintillating iExperience. Their effectiveness doesn’t need to be justified by Nielsen’s smartphone adoption reports. There are no check-ins or Facebook integration. Yet, compared to other marketing channels, text-messaging campaigns consistently deliver some of the highest ROI!

Perhaps that’s what’s so surprising about recent findings reported in a new article for Marketing Charts, SMS Marketing Largely Ignored. According to a recent study by the e-tailing group, only 14 percent of marketers look to obtain SMS/text messaging opt-ins throughout all channels. Less than one in ten send out marketing messages via SMS, and even fewer send out transactional support messages such as confirmations and order status!

@NeilAndrewJames


RH Study: Are QR Codes Effective for Marketing?

Posted by: admin // October 24th, 2011

Russell Herder Research QR CodeQuick response (QR) codes – those black-and-white symbols one can scan with a smartphone – have become a ubiquitous marketing tool in the United States, appearing in a wide variety of traditional and digital media. To research the marketing impact and efficacy of QR codes, our team at Russell Herder surveyed consumers nationwide to understand their familiarity with these symbols, interest in scanning them and satisfaction with what they receive in return. While it’s clear there is potential for this technology, marketers could learn from what prospective buyers are saying.

Download our recent white paper, The QR Question, to read the results of this study, as well as considerations for more effectively deploying the device in communications outreach.

For more insight on this topic, see some of the coverage this study has received and articles where the research was cited:

Adotas
QR Codes Get Bigger and Bolder

Agency Spy
Friday Odds & Ends

Biz Report
Consumers getting little reward for QR Code use

Marketing Charts
See the charts.

Marketing Vox
QR Code-based Advertising May Be Getting Too Complex

Chances are a Consumers’ First Experience with a QR Code Will Not Be Good

MediaPost News
Is QR Worth the Trip? Consumers still unsure.

The Pulse Network
Pulse on Marketing interview with RH CEO Carol Russell

Response Magazine
Better Consumer Understanding Needed to Maximize QR Codes’ Effect

Retail Pro
Using QR codes in a meaningful way


Who Should You Trust With Your Money?

Posted by: Liz Mortek // August 24th, 2011

According to a survey conducted by Ogilvy & Mather, the answer is pretty clear, at least when it comes to mobile payments. In the past year, a slew of tech brands have introduced their own version of a mobile payment option; Google’s new Wallet app, the upcoming iPhone’s payment enabling chips and Jack Dorsey’s Square. While all reputable sources, when consumers were asked who they trust to handle mobile payments, they were more likely to stick with the same brands they currently trust payments today – specifically credit-card companies such as Visa, American Express and MasterCard.

Facebook was cited as the lest trusted brand among a list of large consumer brands, with only 12% expressing trust – furthermore the group was more likely to trust the United States Postal Service with mobile payments than Apple, Microsoft or Google.

What does this mean?   The survey suggests larger tech companies partner with credit-card brands in order to elevate service and build trust.

@EMortek


Your Smartphone *Is* One. Let’s Use It That Way.

Posted by: Ben Schmidt // August 10th, 2011

Josh Bernhoff, writing for AdAge Digital, has an interesting point - Don’t Treat Smartphones Like ‘Little PCs’. If we confuse the two we risk missing out on what Josh feels is the coming app…well now honestly I was going to say ‘appocolypse,’ but that sounds negative. But if we go with ‘appenaissance’ it sounds too much like ‘applesauce.’ Oh man…is it Friday yet? Let’s just say Josh feels strongly that a Golden Age of phone apps is right around the corner, and if we are thinking of our phones only as little computers we risk missing the boat.  He concludes his article by proposing a 4-stage roadmap, one marketers can use to successfully integrate this unique technology, as opposed to simply chasing it.

@BenWritten


Mobile E-Mail Marketing More Likely to Drive Purchase Than Apps, Text Messaging

Posted by: Neil James // August 8th, 2011

Admit it. We’re getting closer and closer to the creepy world where instead of pulling out your wallet, you simply run an app on your phone to pay for your purchases. And you’re secretly excited about it. Wait, you’re not?

Well, that’s okay. But more and more consumers are getting more comfortable with the idea of m-commerce. But just knowing that people shop via mobile phone doesn’t mean you know the whole story. Do they prefer to shop via apps? Facebook? In what mobile channels should you set up shop?

According to a new article from eMarketer, our old friend e-mail is the top performing channel. eMarketer cites research from ExactTarget that found 56 percent of smartphone owners who made a purchase after receiving a mobile marketing message did so because of because of a mobile e-mail. Close behind were text messages, Facebook, and shopping applications such as Amazon or Groupon. Interestingly, an actual telephone call (18 percent) led to purchases more frequently than messages via location-based services such as Foursquare (15 percent) and non-shopping related applications (11 percent.)

@NeilAndrewJames


SpyderLynk Social SnapTags Use 2D Bar Codes to Drive Facebook Likes

Posted by: Neil James // May 2nd, 2011

SpyderLynk Social SnapTags Use 2D Bar Codes to Drive Facebook Likes

The use of 2D barcodes in marketing is an application that’s still somewhat in its infancy. One of the more promising uses of this technology has been in print ads – particularly magazine ads. The inclusion of QR codes, Jagtags and the like have allowed advertisers to add an element of interactivity to their print campaigns. New technology from SpyderLynk, as reported by Nat Ives in a new article for Ad Age, is allowing readers to “like” advertisers on Facebook and receive special offers all via barcode technology. SpyderLynk’s Social SnapTags will make their debut in September’s issue of Glamour. In addition to promoting brands, the SnapTags will allow readers to “like” specific Glamour articles on Facebook, promoting the content to their network of friends.

@NeilAndrewJames


Smartphones Used to Compare Prices More Than Conduct Transactions

Posted by: Neil James // April 13th, 2011

Smartphones Used to Compare Prices More Than Conduct Transactions

Perhaps you’ve done some shopping at Target and you’ve seen a nearby shopper typing what appeared to be a small novella on their iPhone. If you work at Target, you may wonder whether that person is buying your goods from Amazon or another online retailer. Just what are they doing? A new article from eMarketer, Top Mobile Shopping Activities of US Smartphone Users, has the answer. According to eMarketer, two-thirds of those who use their smartphones while shopping do so to conduct price comparisons. Finding nearby store locations was the next most frequent activity. Less than one in five reported making a purchase was the reason for their in-store smartphone usage.

@NeilAndrewJames