4 Surprising New Summer 2012 Online Facts

Posted by: Neil James // June 25th, 2012

Nearly a billion people on Facebook? That’s so 2011. Twitter now gets 400 million Tweets per day? Please. As marketers, we’re hungry for the really interesting trends – the nuggets of information that not everyone knows – the little details that inform superior strategies.

Enter the new report from comScore, State of US Internet in Q1 2012. Far from the standard reports on the bloated size of Facebook and Twitter, comScore has unearthed some interesting nuggets of particular interest to digital marketers:

  • The Asia-Pacific region now holds 41 percent of the world’s Internet population
  • Pinterest is growing faster than any other social media site in terms of both unique visitors and search engine clicks
  • E-commerce dollar sales are posting double-digit gains and are now ahead of pre-recession levels
  • Online ad spending is set to grow 18 percent in 2012

@NeilAndrewJames


Errors To Avoid When Working With New Facebook Timeline

Posted by: Matthew Bick // April 25th, 2012

Facebook’s new Timeline for Brands has forced social media managers to learn to work with some new rules when it comes to what’s appropriate and what’s banned by the new format.  Recently, socialbakers took the time to outline a few of the most common errors that brand managers have made in working with the new brand page format in addition to methods for avoiding potential spats with Facebook itself.

One of the most common pitfalls has been the use of the cover image feature for pursuits beyond storytelling.  Facebook noted that it designed this page element to help introduce users to a brand’s history or story, but some brands have begun to venture into areas (like contest promotions) that Facebook deems inappropriate for the space.

Other brands have missed opportunities simply by not taking the time to completely fill out their “about” section.  As socialbakers described, “users will visit this section to discover what your company does, or…to find your contact information, your official website URL and much more!”

@MatthewBick


Showcasing Excellent Facebook Cover Photos on New Timeline

Posted by: Matthew Bick // April 23rd, 2012

By now, your brand page has probably already made the move from Facebook’s “old” brand page format to the new Timeline layout.  One of the most obvious changes was the addition of a “cover photo,” a large space at the top of any brand page devoted to branded creative collateral.

However, not every brand has taken the opportunity to deploy their creative on their Facebook page just yet.  For those still searching for ideas on just what to do with that space, Mashable might just be able to provide a creative spark.  Shortly after Facebook announced Timeline, Mashable Features Writer Christine Erickson put together a gallery of 20 excellent cover photos from some of today’s top social brands.  Featured among the best practitioners are Coca-Cola, Harley-Davidson, Nike, and Red Bull.

@MatthewBick


Facebook Snaps Up Instagram

Posted by: Matthew Bick // April 9th, 2012

What does $1 billion get you these days?  If you’re Facebook, that price will get you popular and fast-growing photo sharing app Instagram.  In an announcement on April 9, founder and CEO Mark Zuckerberg revealed that Instagram will be bringing its entire team on board at Facebook.

Perhaps the biggest takeaway from this news is the simple fact that Facebook actually pulled the trigger on this type of deal.  Facebook has never acquired an app or service of this size, unlike Twitter (which has bought out services including Tweedeck, among others).  Facebook’s major investment in Instagram may one day be looked back upon as a watershed moment for the social network.

@MatthewBick


Russell Herder Digital Strategist Neil James Talks “Making the Connection” with Fox 9′s Heidi Collins

Posted by: Liz Mortek // March 27th, 2012

Should you be friends with your boss on Facebook? One out of five people are, according to Making the Connection, a new study by Russell Herder.  Fox 9′s Heidi Collins sat down with Neil James, RH Digital Strategist and study author, to discuss a number of topics related to this research, including why it’s important, whether gender influences the decision to connect with one’s boss online and the implications that social media sites have on the distinctions between personal and professional identity.

Fox 9 wasn’t the only entity to recently recognize this study. Making the Connection has been featured in many major media outlets, including:

Should You Be Friends With Your Boss on Facebook? – The Huffington Post

Should You Be Facebook Friends With the Boss? – CNBC

Thanks sincerely to the entire Fox 9 team for their hospitality and having us on to discuss this important issue! And thanks to everyone who has taken time to read, discuss, and share this study.

Download Making the Connection today!


Facebook and Twitter Going Mobile with Ads

Posted by: Kirsten Taylor // March 21st, 2012

Both Facebook and Twitter have recently announced that they’re going to begin sending advertisements to mobile devices, according to an article on the New York Times blog. These devices use dozens of algorithms that figure out what website users like, do not like and may like but don’t know about. Additionally, these preferences can be segmented by demographics.
Last year alone, advertisers spent $1.45 billion on mobile ads in the United States, which was up 89 percent from the year prior. This is projected to grow another 80 percent in the year to come.
For advertisers, this trend means access to whole new realms of mobile data about their consumers habits and lifestyles, including location, phone use schedule, type of mobile device, spending habits, etc.
With this level of investment and statistical reward, mobile advertisers should get working on 2’’x4’’ ads now!


Facebook Timeline: What Marketers Need to Know

Posted by: Kirsten Taylor // March 12th, 2012

Facebook Timeline What Marketers Need to Know

Facebook Timeline What Marketers Need to Know

On March 30th, Facebook will be converting all personal and business profiles to the new Timeline format. If your brand has a Facebook page, you will be affected.

If these changes have you worried, fear not! In our newest Relevance Radio podcast, RH Digital Strategist Neil James briefly discusses what marketers need to know about the impending Facebook Timeline conversion, including:

* Immediate changes marketers need to address right now

* How Facebook Timeline will impact social marketing strategy and engagement

* The biggest challenge Timeline poses to community managers

Download the latest Relevance Radio podcast to help ensure your brand’s transition into Facebook Timeline is smooth and seamless.

 


Facebook’s New Timeline Makes Storytelling More Important Than Ever

Posted by: Matthew Bick // March 5th, 2012

Facebook launched Timeline for Pages on February 29th, and the social universe immediately exploded in conversation.  From ad agencies to average users, everyone had a take on whether or not they liked the new design and what its implications would be.

However, Jamie Tellford, the founder and CEO of a “social solutions company” wrote in an article for Forbes Magazine that the biggest impact on social behavior will an increased emphasis on a brand’s story.  As tellford writes, “The story, is Stories.”  He continues, “If you read between the lines, you’ll discover that the entire Facebook platform is organized around the generation and amplification of stories. Marketers should be singularly focused to do both effectively.”

The growth of storytelling is nothing new to the advertising world, with the practice gaining steam rapidly in the last few years.  Facebook, though, has effectively made storytelling into one of the most important components of any advertising campaign.  With an incredible amount of cross-platform sharing, brands will now need to ask themselves, “what story do we want to tell our consumers” every time they embark upon a new campaign.

Facebook worked with several major brands to beta test the new page design, and the pages do look much more visually appealing than previous incarnations.  A new cover image at the top of each page adds a visual “wow” factor right off the bat.  New icons for apps near the top of the page also add to Timeline’s visual appeal.  Livestrong, Coca-Cola, and Verizon Wireless pages are all great examples of best uses for the new Timeline.

@MatthewBick


Making the Connection: How Facebook is changing the supervisory relationship

Posted by: Neil James // February 10th, 2012

Are-You-Facebook-Friends-With-Your-Work-Supervisor

Download the new white paper about Facebook connections between supervisors and subordinates today! www.russellherder.com/research

Facebook’s impact on how we communicate as a culture has been nothing short of revolutionary. Therefore, it is natural to assume that the social network has significantly influenced interactions between management and employees.  Efforts by both parties to bring interpersonal dynamics into our increasingly connected digital age are often made uneasily and without guidance.

Making the Connection: How Facebook is Changing the Supervisory Relationship, our new white paper, chronicles the results of an online survey of nearly 1,000 U.S. residents. The survey’s aim was to learn how age, gender and frequency of social networking usage  influence attitudes and behaviors towards the decision to connect with one’s supervisor online.

According to our research, 21 percent of employees – especially those in younger age categories – are friends with their supervisor on Facebook. Differences also emerged between genders with respect to how a Facebook connection affects on the job performance.  The research found that men are more likely to believe being friends with management on Facebook enables them to do their job more effectively.

The study also found that Facebook users ages 18-34 are much less likely to believe that it is inappropriate to friend their supervisor on the social network compared to those 55 and over. Additionally, those who use Facebook the most frequently are more likely to be friends with their supervisor. Carol Russell, CEO of Russell Herder, says the research insights have implications for all employers.

“Social media platforms provide both unique and complicated opportunities in a professional environment,” said Russell.  “The research emphasizes the importance of having a written social media policy, defining appropriate boundaries, and applying standards universally to all employees.”

The study is a natural extension of the our commitment to provide research-based, relevant strategies in an increasingly digital environment.  Located in Minneapolis, Russell Herder is a full-service agency with over 28 years of expertise in all aspects of communication, and an understanding that social media has moved beyond applications and tools, and includes policies, protocols and etiquette.

For the full list of observations and the study in its entirety, click here, or visit www.russellherder.com/research.

About Russell Herder

Founded in 1984, Russell Herder provides integrated strategic solutions to regional and national clients.  With offices in Minneapolis and Brainerd, Russell Herder develops strategies that link creative, research, advertising, public relations and digital communications into powerful, results-driven platforms.  For more information, visit www.russellherder.com.

Media Contact: Liz Mortek – liz.mortek@russellherder.com – 612-455-2364


What Do B2B Firms Need to Get More out of Social Media?

Posted by: Neil James // January 9th, 2012

Sad is the B2B marketer who obsesses over the fan counts of mass consumer brands: “More than two million people like Doritos! Why can’t we get one-tenth of one percent of that?”

New research from Accenture, as chronicled in a new article for eMarketer, attempted to learn the extent to which social media is employed by B2B marketers and what they require to be more successful. According Accenture, nearly half of B2B marketing executives said that they need new tools and technology investments in order for social media efforts to be more effective. Four in 10 felt they needed stronger measurement and improved internal collaboration.

@NeilAndrewJames